How Wikalna handles your information

Wikalna processes account name and email, one-time verification records, order details, support messages, uploaded files, delivery records, payment references, technical request logs, and consent choices. Card details are handled by the payment provider and are not stored by Wikalna.

Information is used to authenticate accounts, provide services, verify payment, prevent abuse, protect files, respond to support, keep operational records, and meet legal obligations.

Limited information may be processed by hosting, payment, analytics, automation, and communication providers only as needed for their function. Sensitive message or file contents are not sent to analytics.

Records are kept only as long as reasonably needed for service delivery, disputes, security, accounting, and legal requirements. Access controls, protected storage, and authorization checks reduce unauthorized access risk.

You may contact support to request access, correction, or deletion where applicable. Some records may need to remain for payment, fraud prevention, dispute, backup, or legal reasons.