Refunds depend on payment and work progress

A cancellation requested before work begins may qualify for a full refund, less any non-refundable provider charge that cannot be recovered. No refund is treated as complete until the provider confirms it.

If work has started, Wikalna may deduct the reasonable value of completed work and committed third-party costs. A delivered and usable output is generally not eligible for a full refund merely because preferences changed.

Contact support if a delivery is not provided within the confirmed scope and timeline, or materially differs from the written agreement. Wikalna may correct, redeliver, partially refund, or fully refund according to the facts.

Submit the order number, reason, and relevant evidence through protected support. Requests should be made promptly after the issue becomes known. Approved refunds return through the original payment method where possible.